Customer relationship management or CRM refers to the practices, strategies and technologies that businesses utilize manage and analyze their customer interactions and data throughout the customer lifecycle. The goal of this customer relationship management is to improve the overall business relationships with customers, assist in customer retention, identify new leads and sales and to drive ...

We hear daily about data leaks, information being hacked and stolen, identity thefts, and many other ways that information gets taken by hackers that seem bent on destruction—almost for its own sake. The risk of cyber attacks has never been higher and global estimates for the cost of cyber infiltrators is estimated to be as ...